Support
If something needs attention, the path to help should be obvious.
This page is the public support entry point for Dito. It helps shoppers, businesses, drivers, and app-store reviewers find the right contact route quickly.
Support contact
Primary support email: support@ditoislanddelivery.com
Shopper support
Use this route for account access, order issues, receipts, ratings, or meetup-point questions.
Business support
Use this route for onboarding, application follow-up, listing questions, and store profile support.
Driver support
Use this route for application status, profile review, proof-of-delivery issues, and payout-status questions.
What to include in your message
- Your name and the email connected to the account, if one exists.
- The order number, application type, or screen involved.
- A short summary of what happened and what outcome you need.
- Screenshots only where they help explain the issue.
Important safety note
Dito’s support routes are not emergency services. If there is an urgent safety issue or medical emergency, contact local emergency services or the appropriate authorities first.
Delete-account and privacy issues
If your request is about account deletion, privacy, or identity verification records, you can also use the dedicated pages linked in the footer or contact legal@ditoislanddelivery.com.